Refund & Return Policy

Fabric is cut to your order, which shapes what can and can’t come back. Here are the honest rules — one set for cut fabric, one for everything else — built on the same idea: if we got it wrong, we fix it fast.

1. Damaged, defective, or wrong items

• Report within 48 hours of delivery with photos of the item, label, and packaging to support@apparelflexthread.com or on WhatsApp.
• Covered: weaving defects, stains, tears, wrong shade versus what you ordered, wrong length, or wrong item entirely.
• We ship a free replacement cut, or refund you in full if you prefer — your choice. You never pay return shipping for our mistakes.

2. The cut-true promise (length)

• Every metre is measured with a small margin in your favour and cut straight on grain.
• If your delivered length measures short of what you ordered, send a photo with a tape measure and we resend the difference free — no debate, no return needed.

3. Change of mind

• Cut fabric (anything sold per metre): because it is cut to your order, it cannot be returned for change of mind. This is standard textile-trade practice — please use the swatch book to confirm shades before ordering metres.
• Ready-stock items (laces sold as rolls, ribbon sets, threads, buttons, zips, tools, kits, swatch books): unused and in original packaging, returnable within 7 days of delivery. Return shipping is borne by the customer or deducted from the refund if we arrange pickup.
• Shade doubt insurance: the swatch book’s price is fully redeemable against your first satin order above ₹999 — so checking first costs nothing.

What isn’t a defect

• Minor shade variation from your screen, or between dye lots (order all metres for one garment together).
• Natural variation in hand block prints — the human hand is the point.
• Width/GSM within the industry ±3% tolerance stated in our Terms.

Refund method and timeline

• Approved refunds are issued within 7 working days of approval.
• COD orders are refunded to your UPI ID or bank account; prepaid orders to the original payment method.
• We’ll confirm every refund by SMS/WhatsApp/email once processed.

Cancellations

• You can cancel free of charge any time before your fabric is cut (we confirm by phone before cutting). Ready-stock orders can be cancelled any time before dispatch.
• Once fabric is cut or a parcel is dispatched, the rules above apply instead.

How to raise a claim

1. Email support@apparelflexthread.com or call +91 99110 08331 with your order ID.
2. Attach photos where relevant (defect, label, tape-measure for length claims).
3. We respond within 2 working days with the resolution.